The current way to switch mobile networks using a PAC Code could be a thing of the past from 1st July 2019. Ofcom announced that both contract and pay-as-you-go customers will now be able to switch mobile network providers with a text message.

It’s likely that PAC Codes won’t be completely pushed aside. Although, the ease of sending a single SMS to switch your mobile network probably sounds much more appealing to customers.

Mobile network providers will no longer be able to charge customers for the outstanding months left to pay on their contracts after they’ve cancelled. However, an early contract cancellation fee will still be charged.

Ofcom says these changes will save UK mobile customers around £10 million every year.

The BBC Watchdog group reported that 38% of mobile network switchers experienced at least one “major issue” when trying to switch providers. And 7 out of 10 people found the switching process “difficult”. Watchdog believes the new rules will dramatically help mobile customers save money and time when switching networks.

How To Switch Mobile Network Providers With A Text Message

The new process to switch mobile network providers with a text message will be quick and simple.

It will work like this:

  1. You need to request your current networks switching code. You can do this by SMS, internet or by phone.
  2. You’ll receive your code, including additional details regarding remaining credit balance, fees to pay and contract termination details.
  3. You must give your network switching code to your new provider within 30 days or your code will expire.
  4. Your service will be switched over within one working day. You will still be able to keep your old number when switching to your new provider.


Read the full Ofcom article on ‘Switch mobile provider with a free text’.

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