If you are thinking of leaving T-Mobile but want to keep your old number, you will need to obtain your T-Mobile PAC code.

Follow the step by step instructions on how to get your T-Mobile PAC code:

  • Call T-Mobile on 150 free from a T-Mobile phone or 07953 966 250 from any other phone.
  • T-Mobile must supply you with your PAC code within 2 days (they will usually send you your PAC code via SMS within 2 hours). On receiving the PAC code it will be active for 30 days.
  • In the meantime, you should order a new mobile phone and select a package from your new network provider.
  • When ordering your new mobile phone online, you should insert the PAC code that T-Mobile provided you into the relevant space on the website when placing your order. Alternatively, once you have received your PAC Code you can call your new network provider and enter the code over the phone.

That’s it! You will get a new temporary number until your old number is transferred over. (This could take up to 3 days).

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From July 1st 2019, mobile customers will be able to switch to a new mobile provider by sending an SMS text message in one day…

Vist our homepage for more general information on PAC Codes.